International Warranty Service Terms And Conditions (English)
Applicable countries and regions
International Warranty Service (IWS) enables customers who travel with or relocate any IWS-eligible IBM product to receive warranty service in any country where their product is sold and serviced. IWS-eligible machine types can be serviced by IBM or IBM resellers authorized to perform warranty service under the warranty terms wherever the specific IBM product is sold and serviced. The length of warranty service is based upon the originating country of purchase, however, the method of service provided [for example, depot, customer carry-in repair (CCR) , IBM on-site repair (IOR, etc.] in the servicing country may be different from the method provided in the country in which the machine was purchased. Service procedures may vary by country, and some service and/or parts may not be available in all countries. Some countries may have fees and restrictions that apply at the time of service. Certain countries may require additional documentation, such as proof of purchase or proof of proper importation, prior to performing IWS service. IWS eligibility is based on the four-digit machine type; however, certain countries may not have the capability of servicing all models of a particular machine type.
Customers can determine a machine's IWS eligibility by reviewing the product announcement letter Web site.
In addition, customers can access the IBM Support Web site to view:
A machine's warranty entitlement and IWS eligibility.
A list of countries providing IWS service.
Contact information where IWS service is available.
If you are unable to access the Internet, please contact one of the International Warranty Service Offices (IWSOs) below. The IWS Offices can answer customer questions concerning International Warranty Service during normal business hours, Monday through Friday.
Americas IWS Office: 1-800-497-7426 or 1-248-740-1215
Europe/Middle East/Africa IWS Office: 44-1475-893638
For more information on International Warranty Service, please reference the following announcement numbers:
U.S. - 601-034
Canada - A01-1381
EMEA - ZS01-0168
AP - AA01-3100
LA - LA01-0193
Details on how to obtain IWS service
Determine your machine's warranty entitlement, IWS eligibility, and if IWS service is available in the country where you are traveling or relocating to. This information can be obtained by visiting the IBM Support Web site. Follow the steps below:
Click on Warranty under the Diagnose & fix heading.
Under International Warranty Service, choose one of the following two options:
To automatically detect if your system is IWS eligible, click on Detect & continue
Enter your machine type and click Continue
Note: It may be helpful to print this output and keep it with the machine. The service provider may request this information.
Verify that the country where service is needed is included in the country list. If it is, please note the service initiation contact phone number.
To initiate service for the machine, please use the contact number provided for the country in question.
Note: Service procedures may vary by country, and some service and/or parts may not be available in all countries. Some countries may have fees and restrictions that apply at the time of service. IWS eligibility is based on the four-digit machine type; however, certain countries may not have the capability of servicing all models of a particular machine type.
In cases where the country may not have the ability to service a particular model, service may be provided on a "best effort" basis and some fees or restrictions may apply. An alternative would be to attempt to obtain service under IWS in a neighboring country listed for the machine in question.
Note: Refurbished machines are not eligible for International Warranty Service. Refurbished machines can be identified by their model number (for example, refurbished machines have RRx, XXx, xRR, or xXX as the model number). In general, most refurbished machine warranties are shorter than the original machine warranty and are only valid within the country of purchase.
PRECAUTIONS:
Due to the earth's magnetic field, cathode ray tube (CRT) monitors are manufactured to work in northern, southern and equatorial regions of the earth and may not produce a satisfactory image when moved between them. Any required adjustment (if possible) is not covered under IWS and may be subject to a chargeable action. The magnetic field does not affect Flat Panel LCD Monitors and ThinkPad LCD displays.
While IBM software may be used in other countries, it is not covered under IWS. When traveling or relocating outside the country of acquisition, customers may use IBM programs licensed under the IBM License Agreements in conjunction with the IBM PCD machines. IBM License Agreements apply and are governed by the laws of the country in which the programs were acquired.
Electrical power and plugs vary throughout the world. Please ensure machines you wish to relocate are compatible in the new country. Equipment is often subject to local laws (particularly modems). Please ensure that the equipment is acceptable under the laws in the country of relocation.
IWS does not cover any damage caused by moving equipment from one location to another. When relocating equipment, please ensure that all equipment is carefully packaged to ensure that no damage occurs. |
发表于 2006-2-17 15:30
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